Refund Policy

Return & Refund Policy for Rare2Supply

At Rare2Supply, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.

 

1. Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 daysof receiving your order without providing a reason, except where an exemption under applicable law applies.

To exercise your right of withdrawal, please contact us at:

Email: info@rare2supply.com

You must notify us of your decision before the 14-day withdrawal period expires.

 

2. Return Eligibility

To qualify for a return, items must:

• Be returned within 14 days of notifying us of your withdrawal.

• Be unused, undamaged, and in their original condition.

• Be returned in their original packaging whenever possible.

• Include all accessories, manuals, or other items received with the product.

We reserve the right to reduce the refund amount if the product has been handled beyond what is necessary to determine its nature, characteristics, or functionality.

 

3. Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

• Personalized or custom-made products

• Items made to customer specifications

• Gift cards

• Downloadable digital products (if offered)

• Items that cannot be returned for hygiene or health reasons once opened, where applicable

 

4. How to Request a Return

To begin a return, please email us at:

info@rare2supply.com

Please include:

• Your order number

• Your full name

• A description of the reason for the return

• Photographs (if the item is damaged or incorrect)

We will provide return instructions after reviewing your request.

Please do not send items back without contacting us first, as returns sent without authorization may not be accepted.

 

5. Return Shipping Costs

Unless the item is faulty, damaged, defective, or incorrectly supplied, customers are responsible for the cost of returning the product.

We recommend using a tracked shipping service, as we are not responsible for returned items lost in transit.

 

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

If the issue is confirmed, we will offer an appropriate remedy, which may include:

• A replacement

• A full refund

• A partial refund

• Another solution required by applicable consumer law

 

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed using your original payment method.

Refunds are typically issued within 14 days after:

• Receiving the returned item, or

• Receiving proof that the item has been returned, whichever occurs first.

Please note that it may take additional time for your bank or payment provider to process the refund.

 

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be canceled. In such cases, you may request a return in accordance with this policy and applicable consumer law.

 

9. Dropshipping Orders

As Rare2Supply operates through trusted dropshipping suppliers:

• Return addresses may differ depending on the supplier.

• Products should only be returned to the address we provide after approving your return request.

• Do not return items directly to the sender listed on the package unless instructed to do so.

 

10. Exchanges

We do not offer direct product exchanges.

If you would like a different item, please return the eligible product for a refund (where applicable) and place a new order.

 

11. Consumer Rights

Nothing in this Return & Refund Policy limits your statutory rights under applicable consumer protection laws, including those provided under European Union legislation.

 

12. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact us:

Rare2Supply

Email: info@rare2supply.com