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Shipping Policy 

Effective Date: 05.16.2026

Shipping Policy for Rare2Supply

Thank you for shopping with Rare2Supply. We are committed to delivering your home décor products as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing your order.

 

1. Order Processing

All orders are processed after payment has been successfully received.

  • Orders are typically processed within 1–5 business days.

  • Orders are not processed on weekends or public holidays.

  • During periods of high demand, promotions, or holidays, processing times may be longer.

Once your order has been processed, it will be forwarded to one of our trusted dropshipping suppliers for fulfillment.

 

2. Shipping Times

Estimated delivery times are as follows:

  • European Union: 7–20 business days

  • United Kingdom: 7–20 business days

  • United States: 10–25 business days

  • Canada: 10–25 business days

  • Australia & New Zealand: 10–30 business days

  • Other International Destinations: 10–35 business days

Delivery times are estimates only and are not guaranteed.

 

3. Dropshipping Fulfillment

Rare2Supply operates as a dropshipping business. This means products are shipped directly from our trusted suppliers or fulfillment partners.

As a result:

  • Items in the same order may arrive separately.

  • Products may ship from different warehouses or countries.

  • Separate tracking numbers may be provided for different items.

 

4. Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions on eligible orders.

 

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information, where available.

Please allow a few days for tracking information to become active after shipment.

 

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other government fees may apply depending on your country's regulations.

Where required by law, VAT may be collected during checkout. Any additional customs charges imposed after shipment are the responsibility of the customer unless otherwise stated.

 

7. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • High shipping volumes

  • Supply chain interruptions

Rare2Supply is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

 

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We may not be able to change the address once an order has been processed.

  • Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.

Rare2Supply is not responsible for packages delivered to an incorrect address provided by the customer.

 

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

Email: info@rare2supply.com

Please include:

  • Your order number

  • A description of the issue

  • Photographs of any damaged items or packaging (if applicable)

We will work with the shipping carrier and our supplier to resolve the issue as quickly as possible.

 

10. Delayed or Missing Deliveries

If your tracking information shows no movement for an extended period or your package has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the shipment with our supplier and the shipping carrier and keep you informed throughout the process.

 

11. Multiple Shipments

Because products may be shipped from different suppliers or warehouses, your order may arrive in multiple packages on different dates.

This is normal for dropshipping orders and does not necessarily indicate that any items are missing.

 

12. Order Changes and Cancellations

Orders may only be modified or canceled before they enter processing.

Once an order has been processed or shipped, it cannot be canceled. Please refer to our Return & Refund Policy for information on returning eligible items after delivery.

 

13. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Rare2Supply

Email: info@rare2supply.com

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